Leadership

• Good leaders get the balance between encouraging people to use own initiative and giving clear direction.
• Don't tell people what to do, if you ask them you’ll generally get a much better response.
• Encourage creativity and new ideas within your whole team but never take the credit for other people’s ideas.
• Don't blame people for mistakes, help them learn from them and improve for the future.
• Leadership is about communicating, motivating, coaching others and yourself to deliver more.
• Make sure everybody feels valued and everybody knows they are valued.
• Be honest and open with people and maintain a high level of integrity at all times.
• Always, always, always lead by example.
• Treat every employee equally and fairly.
• Keep your promises - don't let people down.
• Be firm and decisive when handling bad or unethical behaviour - nip things in the bud before they fester.