Communication Skills

Try to be aware of other people’s body language; words can convey meaning but tone of voice, posture, gesture and facial expression tell you about a person's true attitude and emotional state.
To understand how someone is feeling, look for differences between their words and their body language e.g. if they say they are 'fine' but their tone and body language don’t mirror this then maybe all is not well.
To build rapport, try altering the pace of your speech to suit the other person e.g. if they speak slowly - slow yourself down to their pace so they feel comfortable.
In many workplace situations it can be beneficial to listen more than talk - be aware of how much time you spend talking versus listening.
Everyone has a different personal space - be aware if you invade someone's personal zone and take a step back.
On a daily basis, try to give more positive than negative feedback.
When communicating face to face, 7% of meaning is derived from the actual words used, 38% from the tone used and 55% from body language.
When talking to someone face to face, maintain eye contact, keep an open body position and listen attentively.